Does Star Crossed include the Jenga tower?
No, you’ll need to buy your own Jenga ® tower to use with the game. You can, however, store your bricks in the space provided in the Star Crossed box!
Alternately you can use the new D20 rules included in Love Letters to play without the tower, either in person or online!
Last updated: November 09, 2023 14:17
Will Star Crossed: Love Letters be available in retail stores?
Yes, eventually, if this campaign is successful! We have a robust network of distributors and brick-and-mortar retail stores that we partner with to sell our games, so if this project is a success, you can expect to see Love Letters on the shelves next to Star Crossed!
Last updated: November 07, 2023 15:40
Are Duties/VAT included in the order?
For international orders to those of you in the UK or Canada, duties will be automatically added and we’ll handle paying them during shipping. For everyone else, orders will be sent Delivery Duty Unpaid (DDU) which means that you’ll be required to handle any duties before delivery.
Last updated: February 14, 2024 08:57
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.